Frequently Asked Questions
What is the time period of the Ford Mobility Motoring Program and which vehicles are eligible?
How soon after I purchase or lease my new vehicle do I have to complete the adaptive equipment installation?
How do I receive my Ford Mobility Motoring financial assistance?
What adaptive equipment qualifies for the financial assistance?
May I go to any adaptive equipment installer or must I go to someone in the State Directory listing?
Is it necessary for me to visit an assessment center before I qualify for Ford Mobility Motoring assistance?
May I use the financial assistance toward the purchase or lease of my vehicle?
Does newly purchased used adaptive equipment qualify?
Can the Ford Mobility Motoring financial assistance be used in combination with other incentives or rebates?
Are Ford Mobility Motoring benefits available if I purchase or lease a new vehicle under the Ford A, X, or Z Plans?
Are used vehicles, or vehicles which have previously been in rental or lease service, eligible?
Will Ford Mobility Motoring cover the cost of transferring my equipment from my old vehicle to a new vehicle?
If I have a family member who requires adaptive equipment assistance to enter or ride in my new vehicle, will Ford Mobility Motoring cover the cost of the equipment for that person?
What is the time period of the Ford Mobility Motoring Program and which vehicles are eligible?
The current program is in effect from September 1, 2007 through August 31,
2008, and includes all new 2007, 2008 and 2009* Ford, Lincoln and Mercury
vehicles purchased or leased from a U.S. Ford or Lincoln Mercury dealer.
(*2009 models are eligible if introduced prior to September 1, 2008.)
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How soon after I purchase or lease my new vehicle do I have to complete the adaptive equipment installation?
You have twelve months from the date of purchase or lease to initiate the adaptive work and one year from that date to process your claim.
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How do I receive my Ford Mobility Motoring financial assistance?
When the adaptive equipment installation has been completed on your new vehicle,
the adaptive equipment dealer will take the paid adaptive equipment invoice to the Ford or Lincoln Mercury dealer
where you purchased or leased your new vehicle. You will receive a check mailed
to you directly from Ford for up to $1,000 toward the cost of your adaptive
equipment or up to $200 on alert hearing devices, lumbar
seats and running boards. Total reimbursement is not to exceed $1,000.
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What adaptive equipment qualifies for the financial assistance?
Adaptive equipment is defined as any installed device that makes it easier for persons with disabilities to drive or be transported in a vehicle. Equipment that can be factory installed, or is considered a factory option by Ford, is not eligible. Equipment which is not clearly related to a specific medical need, such as alerting devices, swivel seats, pedal extensions and running boards, will require original medical documentation clearly detailing the physical disability or permanent impairment for which the equipment is intended. This documentation must be prepared by a licensed, certified medical or medical-related professional.
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May I go to any adaptive equipment installer or must I go to someone on your Information Kit listing?
You may take your vehicle to the adaptive equipment installer of your choice. The list provided in the Information Kit is for assistance and reference only and no endorsement is intended. You should verify information, check with adaptive equipment manufacturers and obtain complete references of centers and installers before any services are rendered.
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Is it necessary for me to visit an assessment center before I qualify for Ford Mobility Motoring assistance?
No. If you already have equipment you're going to transfer, or you know what equipment you need, it is not necessary for you to have an evaluation at an assessment center. However, it could be beneficial to have an evaluation every four years.
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May I use the financial assistance toward the purchase or lease of my vehicle?
No. Reimbursement can only happen after you have supplied your Ford or Lincoln Mercury dealer with the paid invoice for your adaptive equipment installation.
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Does newly purchased used adaptive equipment qualify?
Yes. As long as you have a paid receipt, newly purchased used equipment acquired for your installation will qualify for assistance.
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Can the Ford Mobility Motoring financial assistance be used in combination with other incentives or rebates?
Yes. The Ford Mobility Motoring financial assistance may be combined with all other public and private offers, except for the "Commercial Connection Program", in effect at the time of purchase or lease.
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Are Ford Mobility Motoring benefits available if I purchase or lease a new vehicle under the Ford A, X or Z Plans?
Yes. A, X and Z Plan vehicles are eligible as long as they otherwise meet plan provisions.
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Are used vehicles, or vehicles which have previously been in rental or lease service, eligible?
No. Only new models purchased or leased from a Ford or Lincoln Mercury dealer are eligible.
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Will Ford Mobility Motoring cover the cost of transferring my equipment from my old vehicle to a new vehicle?
Yes. The cost of the transfer installation to your new vehicle is covered with a paid receipt.
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If I have a family member who requires adaptive equipment assistance to enter or ride in my new vehicle, will Ford Mobility Motoring cover the cost of the equipment for that person?
Yes. Adaptive equipment required to transport a person with a physical disability
is covered up to the maximum of $1,000 and up to $200 on alert hearing devices,
lumbar seats and running boards. Total reimbursement is not to exceed $1,000.
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