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Frequently Asked Questions


Ford Mobility Motoring dealer and customer smiling.

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How do I apply for reimbursement?

Fill out the Information Request Form.

Contact the Customer Care Center at (800) 952–2248 and a representative will assist with contacting your dealer. Return to top

What is the time period of the Ford Mobility Motoring Program and which vehicles are eligible?

Please visit your Ford or Lincoln Mercury dealer for complete program details including program effective dates and eligible vehicles. Return to top

How soon after I purchase or lease my new vehicle do I have to complete the adaptive equipment installation?

You have twelve months from the date of purchase or lease to initiate the adaptive work and one year from that date to process your claim. Return to top

How do I receive my Ford Mobility Motoring financial reimbursement?

When the adaptive equipment installation has been completed on your new vehicle, either you or the adaptive equipment dealer will take the paid adaptive equipment invoice to the Ford or Lincoln Mercury dealer where you purchased or leased your new vehicle. You will receive a check mailed to you directly from Ford for up to $1,200 toward the cost of your adaptive equipment or up to $200 on after-market alert hearing devices, lumbar seats and running boards. Total reimbursement is not to exceed $1,200. Return to top

How long does it take to receive my check?

It usually takes 7-10 business days after the dealer submits the authorized claim and the claim is approved by Ford. Return to top

What adaptive equipment qualifies for the financial reimbursement?

Adaptive equipment is defined as any installed device that makes it easier for persons with disabilities to drive or be transported in a vehicle. Equipment that can be factory installed, or is considered a factory option by Ford, is not eligible. Equipment which is not clearly related to a specific medical need, such as after–market alert hearing devices, swivel seats, pedal extensions and running boards, will require original medical documentation clearly detailing the physical disability or permanent impairment for which the equipment is intended. This documentation must be prepared by a licensed, certified medical or medical–related professional. Return to top

May I go to any adaptive equipment installer or must I go to someone on your State Resource Guide listing?

You may take your vehicle to the adaptive equipment installer of your choice. The list provided for reference only and no endorsement is intended. You should verify information, check with adaptive equipment manufacturers and obtain complete references before any services are rendered. Return to top

Is it necessary for me to visit an assessment center before I qualify for Ford Mobility Motoring reimbursement?

No. If you already have equipment you're going to transfer, or you know what equipment you need, it is not necessary for you to have an evaluation at an assessment center. However, it could be beneficial to have an evaluation every four years. Return to top

May I use the financial reimbursement toward the purchase or lease of my vehicle?

No. The Mobility reimbursement can only happen after you have supplied your Ford or Lincoln Mercury dealer with the paid invoice for your adaptive equipment installation. Return to top

Does newly purchased used adaptive equipment qualify?

Yes. As long as you have a paid receipt, newly purchased used equipment acquired for your installation will qualify for reimbursement. Return to top

Can the Ford Mobility Motoring financial reimbursement be used in combination with other incentives or rebates?

Yes. The Ford Mobility Motoring financial reimbursement may be combined with all other public and private offers, including the "Commercial Connection Program", in effect at the time of purchase or lease. Return to top

Are Ford Mobility Motoring benefits available if I purchase or lease a new vehicle under the Ford A, X or Z Plans?

Yes. A, X and Z Plan vehicles are eligible as long as they otherwise meet plan provisions. Return to top

Are used vehicles, or vehicles which have previously been in rental or lease service, eligible?

No. Only new models purchased or leased from a Ford or Lincoln Mercury dealer are eligible. Return to top

Will Ford Mobility Motoring cover the cost of transferring my equipment from my old vehicle to a new vehicle?

Yes. The cost of the transfer installation to your new vehicle is covered with a paid receipt. Return to top

If I have a family member who requires adaptive equipment assistance to enter or ride in my new vehicle, will Ford Mobility Motoring cover the cost of the equipment for that person?

Yes. Adaptive equipment required to transport a person with a physical disability is covered up to the maximum of $1,200 and up to $200 on after–market alert hearing devices, lumbar seats and running boards. Total reimbursement is not to exceed $1,200. Return to top